Refund policy

Returns & Refunds

Last updated: November 2, 2026

Seller: KHALID COMMERCE (sole proprietorship), org. no. 938744165, Oslo, Norway · Contact us

1. 30-day satisfaction refund

If you're not happy with a LUNEVIK product from any order, you can ask for a refund within 30 days of delivery.

It applies to any order within 30 days of delivery, under the same conditions.
It covers one LUNEVIK item from that order, and we refund what you actually paid for that one item.
For a single item, that's its full price. For a pack or set, we share your order's product total across the items in proportion to their single prices. For example, one bottle from a 2-Pack is $74.50, and one from a 3-Pack is $69.67.
The item must be at least half full. Contact us through our contact page with your order number and a photo showing how full the item is.
You don't need to send the item back.

We review each request and reply within a few business days.

2. Other returns

For hygiene reasons, we can't accept returns of opened or used products other than under section 1. Apart from sections 1 and 3, all sales are final.

3. Damaged, defective or wrong items

If your order arrives damaged, is defective, or isn't what you ordered, we'll ship you a replacement free of charge. This applies to every LUNEVIK product.

Contact us through our contact page within 14 days of delivery.
Include your order number and photos of the product and of the shipping box.
Please don't send the item back unless we ask you to.

We usually confirm your replacement within a few business days. If a replacement isn't possible, we'll refund the price you paid for the affected item to your original payment method.

4. Lost parcels

Every US order ships with UPS tracking. If your tracking stops updating or your parcel doesn't arrive, contact us with your order number and we'll look into it, and reship or refund if the parcel is lost.

5. Refunds

Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take several business days to appear. Shipping is free, so there are no shipping charges to refund.

6. Exchanges

We don't offer exchanges if you change your mind, because opened cosmetics can't be resold. The satisfaction refund in section 1 applies instead, within 30 days of delivery. If you received the wrong item, see section 3.

7. Your rights

Nothing in this policy limits any rights you have under the laws of your state.